Returns Policy


      Delivery:

  • We currently ship across India. 
  • We endeavour to deliver the shoes to you within 7 days from the date the order is placed
  • In case of any unforeseen circumstances or delay in delivery, our customer care team will inform you of the expected delivery date
    • We provide free shipping for orders that need to be delivered in India
    • For domestic orders, COD is available at an extra charge of INR 100

          Cancellation and Returns:

          Your satisfaction is of utmost importance to us, and hence we have a liberal              Exchange / Returns policy.

          Exchange / Return:

    • If you are not satisfied with your shoes, we will accept exchange / return
    • Shoes should be in original, unused condition and should be returned within 10 days from date of delivery and should be in the same packaging it was delivered to you in
    • For return / exchange, please reach out to us via:

              Email: Send us an email on hello@purrpleclouds.com with Subject Line: Return Request: Order No. XXXX and please share (i) Details and reason for return / exchange and (ii) which shoe / size you would like in case of exchange Or Call: Please call us on +91 – 9920035320 and help us with your order #

     

    • We will arrange for the product to be picked up within 5 days from intimation of exchange / return
    • Once we are satisfied with the returned product, we will transfer the money paid by you within 15 days from receipt of returned product, to your bank account or send you new pair (if size is available), in case of exchange
    • Purrple Clouds reserves the right to refuse payment or replacement on the return of the product purchased on www.purrpleclouds.com, if the product is not received in its original condition or is received in a damaged or used condition

          Cancellation:

    • If you wish to cancel the order, please contact our team within 24 hours of placing the order. Please reach out to us via:
             Email: Send us an email on hello@purrpleclouds.com with Subject Line:                   Cancellation Request: Order No. XXXX

               Or

               Call: Please call us on +91 – 9920035320 and help us with your order #

      • Purrple Clouds shall fully refund the amount paid by you (in case of online payment), within 15 days from date of order cancellation

                  Others:

        • We ensure we deliver the shoes to you in perfect condition. If you receive damaged shoes, please notify our team within 48 hours via email at hello@purrpleclouds.com
        • We will ask you to share a picture of the shoes